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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dee

July 17, 2026

5  out of  5
rating by Dee
"This office is very sweet. Tony griggs was my favourite insurance agent here and hes very kind and knowledgeable ! When i got my state farm driving tracker he offered to put it on for me, and he helped me as much as he could with my quotes when i got my new car ! I dont have insurance here anymore but they still sent me a birthday card😊 . They have always been kind , and if your looking for people who actually care id pick this private state farm agent :)))"
We responded:
"Dee, thank you for the fantastic review! We’re always here to support you with your insurance needs in Richmond. "
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Ismail Mukuye

July 2, 2026

5  out of  5
rating by Ismail Mukuye
"I just moved from Massachusetts and needed new auto and renters' insurance. Mya at State Farm - Richmond made it painless and got me bundled for a reasonable quote. Her service was very pleasant, super-fast, and she emailed me my ID cards in minutes after I paid. Highly recommend! Thank you, Mya. Leilah"
We responded:
"Thank you for your kind review of State Farm Agent Zach Muzzy’s Team. We appreciate it!"
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Robert Fiser

July 1, 2026

5  out of  5
rating by Robert Fiser
"Fantastic service from Marcela. I needed homeowners, flood, and wind coverage for quick close on a new property. She got the job done!
Than you!"
We responded:
"Robert, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Zach Muzzy’s Team here in our Richmond office. "
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Lee Green

June 29, 2026

5  out of  5
rating by Lee Green
"Tatum was very knowledgable and responsive to my queries for home and auto insurance."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Richmond to know that you had such a wonderful experience with us here on State Farm Agent Zach Muzzy’s Team."
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Vicki Pickens

June 26, 2026

5  out of  5
rating by Vicki Pickens
"Spoke with Tatum today at STATE FARM and she went over everything that’s covered in my policy. She was very informative, pleasant and patient."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Zach Muzzy’s Team! We deeply appreciate your kind words here in Richmond . "
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Kelly Von Ogden

June 25, 2026

5  out of  5
rating by Kelly Von Ogden
"Great and excellent customer service from Tatum! This team is great!"
We responded:
"Kelly, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Jared Nettles

June 19, 2026

5  out of  5
rating by Jared Nettles
"As usual, professional, knowledgeable, and courteous. Thank you Tatum for making this a painless experience."
We responded:
"Jared, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Helen

June 18, 2026

5  out of  5
rating by Helen
"I had to add a renters insurance last minute and Tatum was so patient and helpful! Great team!"
We responded:
"Thanks so much for the amazing review, Helen! We really appreciate your support here in Richmond . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Yareli Reyes

June 16, 2026

5  out of  5
rating by Yareli Reyes
"Mya helped me get coverage for my car and she has excellent customer service. She took the time to answer all my questions, and explained my coverage options clearly. I highly recommend Mya to anyone looking for insurance assistance!"
We responded:
"Thank you so much for the 5-stars, Yareli! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Sheldon B

June 16, 2026

5  out of  5
rating by Sheldon B
"Tatum is excellent!"
We responded:
"Sheldon, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Zach Muzzy’s Team—we are always here to help!"
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Bryan Kimzey

June 12, 2026

5  out of  5
rating by Bryan Kimzey
"Marcela Donnelly was very supportive in making changes to my auto insurance coverage. Kind, patient & constructive."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Lorinda Hu

June 11, 2026

5  out of  5
rating by Lorinda Hu
"Jordan was very patient and helpful to discuss my auto insurance with me. She is a real plus to State Farm!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Zach Muzzy’s Team. "
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Christopher Jost

June 11, 2026

5  out of  5
rating by Christopher Jost
"Marcela went above and beyond helping my family and with all of our insurance needs. She was both knowledgeable and professional and could not have done a better job of providing us with everything we needed. I would recommend calling her to anyone needing insurance of any type. Thanks Marcela!"
We responded:
"Thank you for the amazing review, Christopher! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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KidsTerri Young

June 11, 2026

5  out of  5
rating by KidsTerri Young
"My experience with Jordan is great. She is a very nice, kind, friendly and helpful person. She always takes good care of me."
We responded:
"Thank you for the amazing review, KidsTerri! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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D K

June 10, 2026

5  out of  5
rating by D K
"I called late in the afternoon almost an hour before closing time. Tatum was awesome, friiendly and knowledgeable of my needs, she addressed my situations and I had several she was pleasant throughout my entire experience, shes an asset to the company thanks for your kindness Tatum"
We responded:
"Thank you for your kind review of State Farm Agent Zach Muzzy’s Team. We appreciate it!"
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Patricia Barnes

May 27, 2026

5  out of  5
rating by Patricia Barnes
"I had a great experience with Mya she is very knowledgeable, kind, patient, friendly, Mya love her customers and her job. She even told me the if ever l have Questions l should call her . I am very lucky to have her"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Janice Mitchell-Tate

May 22, 2026

5  out of  5
rating by Janice Mitchell-Tate
"Tatum was super helpful knowledgeable about the product and patient when explaining. Makes you feel comfortable
asking questions.Thank you"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Megan Shaw

May 21, 2026

5  out of  5
rating by Megan Shaw
"thank you so Marcela for your awesome customer care to make we get the policy for our family. Very much appreciated"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Zach Muzzy’s Team. "
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Megs Pearl

May 21, 2026

5  out of  5
rating by Megs Pearl
"Great customer care….Mya you are the Best cause do you I’m glad to be back w/ State Farm. You lead by example 🙏"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Zach Muzzy’s Team here in Richmond . "
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Mushahid Kazmi

May 15, 2026

5  out of  5
rating by Mushahid Kazmi
"Great Agency to work with! Tatum was excellent, answered all of my questions!"
We responded:
"Mushahid, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Zach Muzzy’s Team here in our Richmond office. "
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Christina Ramos

May 14, 2026

5  out of  5
rating by Christina Ramos
"Tatum reached out to me to see if she could get me a better rate to save money on my auto. She was able to get me a lower price with better coverage! Friendly, quick, and pleasant experience! Thank you Tatum!"
We responded:
"Thank you so much for the 5-star rating, Christina! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Aaron Emfinger

May 4, 2026

5  out of  5
rating by Aaron Emfinger
"Mya did an excellent job securing a great price for my vehicle insurance. When an issue arose, she worked very quickly to resolve it, allowing me to move forward in the process. She also thoroughly explained life insurance options for me and my family, making me feel confident in my decision. Thank you Mya!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Zach Muzzy’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Admin User

April 30, 2026

5  out of  5
rating by Admin User
"Tatum and Zach are always a great help and they are thrall and professional. Anytime my team and I need support, they are very prompt with ensuring our needs!"
We responded:
"Thank you for your kind review of State Farm Agent Zach Muzzy’s Team. We appreciate it!"
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Matt Lane

April 23, 2026

5  out of  5
rating by Matt Lane
"As always, Zach’s office was extremely helpful. Tatum initiated the process, and Marcela did an outstanding job seeing it through while Tatum was away. Their response time, professionalism, and attention to detail are second to none."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Zach Muzzy’s Team. "
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Steven Bartlett

April 7, 2026

5  out of  5
rating by Steven Bartlett
"I appreciated the assistance from muzzy agency to help our mutual client to fix his life insurance. The teamwork was great and special thanks to Tatum, Mya and Marcela."
We responded:
"Steven, thank you for your kind review. We deeply appreciate your feedback and we are proud to be a good neighbor and help where we can! "